Herein contained are the terms and conditions of an installation, service, and monitoring of said alarm system.

“Customer” shall be used to identify the name of Subscriber affixed to the face of the contract and “Company” shall apply to Logic Computers.

• Installation: The company agrees to install the equipment listed in a workmanlike manner in accordance with the following conditions:

1. The customer will make premises available without interruption during the company’s regular working hours, from 10:00 am to 5:00 pm, Monday through Friday, excluding holidays.
2. The customer understands that the installation will necessitate drilling into various parts of the premises. The company generally intends to conceal wiring in the finished areas of the premises. However, there may be areas in which, due to construction, decoration or furnishing of the premises, the company determines, in its sole discretion, that it would be impractical to conceal the wiring and, in such cases, the wire will be exposed.
3. The customer agrees to provide 220V AC electrical outlets for equipment requiring regulated AC power at the designated locations.
4. The customer agrees to provide for any lifting equipment and civil works not covered by the company’s schedule or proposal for works.
5. The customer understands that installation requires drilling holes in interior and exterior walls. The company limits its liability to the patching of said holes. The company cannot be responsible for providing paint or wall coverings to match those colours or covers existing within the customer’s premises.

• The title to the equipment is to remain with the company until the full purchase price is paid, which will fall due after 10 days following installation. Failure to pay the purchase price of the installed equipment when due shall give the company the right to repossess the equipment with or without notice and avail itself of any legal remedy. Any costs for collection, including reasonable legal fees, are at the customer’s expense.
• Limited warranty-all materials, equipment and Labour used are covered by a 30-day warranty following installation, after which materials and equipment are on a 12-month ‘return to base warranty.’ After 30 days at the company’s discretion, a call-out fee will be applied, depending on any maintenance agreement in place. All materials and equipment will be repaired or replaced with a new or functionally operative part at the company’s option. Labour and material required to repair or replace such defective components or make mechanical adjustments to the system will be free of charge for thirty (30) days following the completion of the original installation. The customer’s remedies hereunder and under any implied warranties, including the implied warranties of merchantability and fitness, are expressly limited to repair or replacement as stated above. The company shall in no event be liable for any consequential damages, however, occasioned.

The warranty printed above does not apply to the conditions listed below, and if the customer calls the company for service under warranty. Upon inspection by the company representative, it is found that one of these conditions has led to the inoperability or apparent inoperability of the system; a charge will be made for the service call of the company representative whether or not he actually works on the system. Should it actually be necessary to make repairs to the system due to one of the “conditions not covered by warranty,” charge will be made for such work at the company’s then applicable rates for Labour and material.

Conditions Not Covered by Warranty:

1. Damage resulting from accidents, disruptive power supply, acts of God, alteration, misuse, tampering and abuse.
2. Customer’s failure to properly follow operating instructions provided by the company at the time of installation.
3. Trouble in leased telephone lines or interruption to commercial power.
4. Any fines, fees or other costs due to false alarms.
5. Batteries, lamps, bulbs and other consumable items.

4) Errors or omissions in construction or installation of the system, including but not limited to failure to wire any portion of the premises, must be called to the attention of the Company by Customer, in writing, within ten (10) calendar days of completion of installation. Upon expiration of said ten (10) days, the installation and the protection provided shall be deemed accepted by the customer.

TERMS AND CONDITIONS OF MAINTENANCE SERVICE

Agreement

This one-year contract includes all maintenance repairs, Labour and equipment replacement (within the warranty period) necessary to ensure the entire operation of the Closed-Circuit Television System. The agreement shall renew automatically at each anniversary until terminated in writing by either party. Each renewal shall be for a minimum 12-month period. Any proposed change to the content or cost cover shall be notified prior to such an anniversary. Payment is due upon presentation of an invoice.

Response Times

All breakdowns received by 10 am will usually be attended to the same day within city limits or within 48 hours (Mon-Fri 09:00-17:00 but excluding weekends and public holidays). For outstation calls within 2-4 working days’ call will be attended. Between 17:00-09:00 Mon-Fri and 24 hours at weekends and public holidays, an emergency response is available on request. For emergency response, a call-out charge plus a Labour charge will apply.

Level of Cover

1. All call-outs between Mon-Fri 09:00-17:00 (excluding weekends and public holidays) for equipment defect (except where specified are an exclusion). Outside of the hours covered, an attendance and Labour rate applies. For excluded items, an attendance, parts and Labour rate applies at all times.
2. Replacement parts for the security system caused by inherent defect without charge (within the warranty period), unless specified as excluded.
3. Any repairs that are subject to the exclusion that is required to be carried out shall be charged additionally.
4. A 12-month warranty will apply to all new equipment installed by Logic Computers, or otherwise as covered by this contract.
5. Adjustment of cameras and lenses to maintain optimum performance. Where the camera has been supplied and installed by others, optimum performance will be limited to the capability of such equipment.
6. One routine service of the system per annum – report and recommendations where appropriate.
7. Emergency call-out facility.

The following exclusions apply:

1. Defects or alterations to the security system caused by or arising from any circumstances beyond the control of the company. For example, fire, flood, lightning, an act of God, war, civil disturbance, malicious damage, vandalism, negligence, interference, modification to the premises, misuse, or failure to operate the security system by the Subscriber or any other persons. The cost of repairs or replacement due to defects of the security system caused by environmental conditions or processes not generally found at the premises or introduced after the Contract start date. Bulbs, lighting elements, and lighting units are excluded and shall be chargeable.
2. Malfunctions due to mains power supplies, power spikes, corruption or interruption or fluctuation or radio interference, nor the replacement of equipment damaged by such. The cost of a call-out to attend a fault or re­setting of equipment by any person other than the authorised company. Users of time-lapse videos are required to change HDD as per health conditions.
3. Internal and external cable damage either over or underground.
4. The addition of any non-Logic Computers authorised software, changing any program settings or equipment move, replacement or expansion.
5. Consumable items such as lamps (infra-red or otherwise) and Hard Discs, Storage Media, DVD/CD Discs etc.
6. The hiring of scaffolding, Trussing, Ladder, hoists or other specialised climbing apparatus will be under the customer’s scope. This also can be arranged by Logic Computers but will be charged extra to the Subscriber when such equipment is required. The maintenance programme assumes that all parts of the CCTV system are at such height as to be accessible safely using secured steps or ladders, as per our Health and Safety Policy.
7. Equipment is stolen or damaged.
8. The effectiveness of existing equipment supplied by others is excluded. The efficacy and reliability of existing cabling by others are excluded.
9. Resetting of cameras is excluded. The resetting of cameras to be sanctioned carried out and charged additionally.
10. ISDN, Telephone line fault and user error.
11. ASDL/SSDL/Leased Line broadband line fault or service outage.
12. It is the customer’s sole responsibility to arrange insurance of the equipment specified in this quotation against theft or damage.
13. If hired, the system must be returned in a clean, serviceable and working condition.